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Returns Policy

Tartantown Ltd. offers a full money-back guarantee on most items if returned within 30 days of the purchase. If the total return value exceeds $400 (before tax), a 15% restocking fee will be taken off of the refund amount. Any customs or brokerage fees charged to Tartantown will be passed onto the customer.

To Return or Exchange Merchandise:

* Please enclose the Return Form (shown below) in parcel dictating what you would like to do (return, exchange, size you would like to exchange for, etc.).
* Merchandise must be returned in UNUSED, RESALEABLE condition.
* Place credit card information (including expiry date) in package or call us directly.
* Refunds can only be issued to the original method of payment.
* If sending from outside Canada, mark outside of package with "Returning Canadian Goods - Zero (0) Value".
* Ship using your national postal service (ie. USPS, Royal Mail, New Zealand Post, Australia Post etc.).
* Not following the instructions above may delay the refund process.

International Exchanges:

For international exchanges, please place a new order online.
Upon receipt of your returned item, we will issue a refund via the original method of payment.

Exceptions:

* We do not accept returns on cut fabric, custom outfits, and clan crest items. This includes (but is not limited to): 

  • Velvet
  • Tartan
  • Braid
  • Custom jackets and vests
  • Kilts
  • Hornpipe costumes
  • National skirt and plaid
  • Undergarments
  • Anything with a clan crest (Skean dubh, wall plaque etc.)
  • WE DO NOT REFUND SHIPPING CHARGES.

RETURN FORM

 

NAME : ______________________________ORDER NO. : ____________________
 

RETURN REASONS

RETURN REASONS   

PLEASE CHECK BOX BELOW

Too Small

Changed Mind

RETURN – PLEASE REFUND MY CREDIT CARD (see below)

 

 

 

Too Large

Did Not Like

EXCHANGE – PLEASE SPECIFY

 

 

 

Quality

Defective Item

 

 

 

 

Price/Value

Received Wrong Item

 

Card Type : ______________________

Card Number : ______________________________ Expiry Date : _________